Effective Date: February 10, 2025
Last Updated: February 10, 2025
Thank you for shopping with GGOPTICSXX.COM, operated by MOKSHJAIN LTD.. We strive to ensure that our customers are satisfied with their purchases. If you are not entirely happy with your order, we offer a hassle-free return and refund process in compliance with consumer protection laws.
For any questions or assistance, please contact us:
📧 Email: [email protected]
📍 Address: Kilpauk, Chennai, 6000100
1. Eligibility for Returns
We accept returns under the following conditions:
✅ The product must be unused, undamaged, and in its original packaging.
✅ All accessories, manuals, and promotional items (if applicable) must be included.
✅ Returns must be initiated within 14 days from the date of delivery.
✅ The product must have been purchased directly from GGOPTICSXX.COM.
🚫 Non-Returnable Items:
• Used, damaged, or altered products.
• Customized or personalized items.
• Gift cards and promotional items.
• Final sale or clearance items (if stated at the time of purchase).
2. Return Process
To initiate a return, follow these simple steps:
1️⃣ Contact Us: Email us at [email protected] with your order number and reason for the return.
2️⃣ Receive Authorization: We will review your request and provide return approval along with a return shipping address.
3️⃣ Ship the Item: Securely package the item and ship it back to us using a trackable shipping method.
4️⃣ Inspection & Refund: Once received, we will inspect the product and process the refund if eligible.
🚚 Return Shipping Costs:
• If the return is due to a defective or incorrect product, we will cover the return shipping cost.
• If the return is for any other reason (e.g., change of mind), the customer is responsible for return shipping.
3. Refund Policy
✅ Refund Method: Approved refunds will be processed using the original payment method (credit/debit card, PayPal, etc.).
✅ Processing Time: Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
✅ Partial Refunds: If the product is returned not in its original condition or with missing parts, only a partial refund may be issued.
🚫 Non-Refundable Fees:
• Original shipping fees are non-refundable unless the return is due to an error on our part.
• If a restocking fee applies (e.g., for bulk orders or special items), it will be deducted from the refund amount.
4. Exchanges
If you receive a damaged or defective product, you can request a free replacement instead of a refund. Follow the return process, and we will ship a new product at no extra cost.
5. Order Cancellations
• Orders can be canceled within 24 hours of placing the order for a full refund.
• If the order has already been shipped, you must follow the return process after delivery.
6. Contact Us
If you have any questions regarding returns or refunds, reach out to us:
📧 Email: [email protected]
📍 Address: Kilpauk, Chennai, 6000100
We appreciate your business and aim to provide a smooth shopping experience! 🚀
Key Takeaways:
✅ 14-day return window for eligible products.
✅ Refunds issued within 5-10 business days after inspection.
✅ Exchanges available for defective or incorrect items.
✅ Customers cover return shipping unless the product is defective.
By shopping at GGOPTICSXX.COM, you agree to this Refunds & Returns Policy. 🚀